Privacy Policy

Who this policy covers

This policy applies to KM Health Care, a physiotherapy and rehabilitation clinic in Sagwara, Rajasthan, India, and to this website.

What we collect

We collect only the information you choose to send us through the forms on this website:

• Appointment requests: your name, phone number, and — if you provide them — your email address, age, preferred date and time, reason for visit, consultation type and any message or description of symptoms you write.
• General enquiries: your name, phone number, optional email address and your message.
• Technical information: standard server request data such as your IP address and browser user agent, used to apply rate limits and to protect the forms from automated abuse.

Why we use it

We do not use the details you submit for marketing, and we do not sell or rent your information to anyone. This website does not use advertising trackers, and does not build marketing profiles of visitors.

• To contact you about your appointment request or enquiry.
• To arrange, confirm, reschedule or cancel an appointment at the clinic.
• To answer the question you have asked.
• To protect this website from spam and automated abuse.

Sensitive health information

Anything you write about your symptoms is health-related information. Please share only what is necessary for the clinic to understand your request. A full clinical history is better taken during your consultation than through a web form. Clinical records created during treatment at the clinic are handled under the clinic’s own record-keeping obligations, separately from this website.

Who can see your information

Information submitted through this website is available to KM Health Care and to the people at the clinic who handle appointments. It is not shared with third parties except where required by law.

If the clinic later uses a third-party service to receive appointment notifications (for example an email or messaging provider), that provider will process your message on the clinic’s behalf and this policy will be updated to name it.

How long we keep it

Appointment requests and enquiries are retained only as long as needed to respond to them and to maintain the clinic’s appointment records. You may ask for your enquiry details to be deleted at any time.

Your choices

• You can ask what information the clinic holds about you.
• You can ask for it to be corrected if it is wrong.
• You can ask for your website enquiry to be deleted, subject to any records the clinic is required to keep.
• You can contact the clinic by phone instead of using these forms if you would prefer not to submit details online.

Cookies

This website does not set advertising or analytics cookies. Two small pieces of browser storage are used: one remembers the language you chose, and one remembers that you dismissed the booking prompt during your visit.

Security

Form submissions are transmitted over an encrypted connection and are rate-limited to reduce abuse. No online transmission can be guaranteed to be completely secure, so please avoid sending sensitive medical detail that is better discussed in person.

Contact

For any question about this policy, or to make a request about your information, contact the clinic using the details on the contact page.

Changes to this policy

If this policy changes, the updated version will be published on this page with a new “last updated” date.